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Exchanges and Returns

If you are not satisfied with your purchase, you must contact us by email to obtain return instructions within 7 days of receiving of your package. We will then provide you with an authorization number that you must write prominently on the return package.

Without validation from us (authorization number), no returns will be accepted.

We will only take back unworn, unwashed clothing with their labels in place. Other items in their original packaging.

When requesting an exchange of size or style, the cost of returning the new item will be assumed by yourself.

Boutique Équinoxe
2309 rue de l'Église.
Val-David, Qc.

We take care to carefully inspect all items sent to our customers. If the goods are found to be defective or damaged upon receipt, please contact us immediately for instructions. All requests for exchange or refund of merchandise must be made within 7 days of receipt of the goods. The customer is always responsible for shipping costs, except in the case of an error on our part or a defect.

It is possible to return the item in person at our store in Val-David, within 14 days of receipt, with an authorization number.

Refunds are made according to the original method of payment, within 7 days of receipt of the merchandise